Hey, folks! Here’s a report on how our order with you fared…
The postal service has finally delivered all three boxes. It took 2 days for the small box, 3 days for one large box, and 5 days for the other large box. Overall, not impressive, but that isn’t your fault…The condition of the plants varied somewhat. The plants that did the best were in your large standard box, packed in four horizontal cardboard holders. With the exception of one plant that was a bit small, your plant quality is EXCEPTIONAL. I have no doubt we will order again. Since it seems like ordering in multiples of 32 or 36 would allow for the big boxes and cardboard holders to be used, that is what we’ll do. The heirlooms, indeterminates and overall variety were what enticed us to buy from you, but the quality and size of the plants is what will keep us your customer. Now finally, there is a customer service issue that I need your assistance on. We’d like to arrange replacing the following 3 plants, and getting the 2 that did not arrive [list was attached to original message]. How can we get this done? Thanks, in advance, for your assistance. Sincerely, Valerie C. Florence, SC
March 13th, 2008 at 1:50 am
As you know, we guarantee your satisfaction. The plants you listed that didn’t arrive will be re-sent immediately, and we apologize for the delay. The plants that arrived in damaged condition will also gladly be replaced. We hope the shipment of these 5 plants arrives quickly and with all plants in good shape. We’d like to hear from you as soon as you receive them, to have confirmation of your satisfaction with the total order. We won’t be happy until you are! Best Regards, Garden Harvest Supply
March 19th, 2008 at 7:26 pm
Valerie, When I ordered plants last year, I had a similiar problem. The post office really damaged the box & I felt the plants were entirely too small. HOWEVER, once I put them in the ground, what a performance! By far, Garden Harvest plants seem to outperform the other, more known companies! Size really doesn’t matter; quality is what is important.
March 24th, 2008 at 3:52 am
Dear Alice: Thanks so much for your feedback on your 2007 order. We are glad to hear the vegetable plants did so well for you! You will also be glad to know that our 2008 vegetable plants are shipping in 3″ pots, tripling in size. Happy gardening, Garden Harvest Supply